Kickstarting A Career In Tech | The Story of Lisa
June 30, 2022

Continuing the series of conversations with our employees about their experience here and why they enjoy coming to work everyday.


A: How long have you been with Provalus?
L: I started in July of 2019 as a Software Developer and I am currently a team lead. I oversee a team of 3 for one of our top clients.


A: How did you come to work at Provalus?
L: In March of 2019 my husband and I decided we needed a change of scenery so we moved to Brewton from Northern Virginia. I was a substitute teacher in Virginia but I wanted to do something different. I saw the job posting for a Software Developer with Provalus and I wanted to give it a shot!


A: What are your day-to-day responsibilities?
L: I create reports to make sure all guidelines are being followed. I recently won the red hat certification scholarship and I am currently studying for the certification test! The red hat certification is a top notch certification for the Lennox Systems. I am also a part of several committees. One is the Community Closet Committee, which involves organizing donations. I appreciate how supportive the team and the community are of each other. 


A: What do you enjoy about working at Provalus and how would you describe leadership?
L: They are very inclusive with their employees. Management is always available to talk and are very open with you. When the broader OPS leaders come to visit, they always want to talk to you and get to know about you.


A: Do you have aspirations to do something different in your career?
L: I hope to become red hat certified soon to help me grow in my current position and one day hold a leadership role! 


A: What has been the biggest impact Provalus has had on the community?
L: 
They have brought life to downtown Brewton. I’ve seen so many new businesses open. When I first moved here, the downtown area felt like a ghost town, but it’s not a ghost town anymore!


A: Fun fact about yourself?
L: 
I love pizza and the beach so eating pizza on the beach is my favorite!

NewsNation Morning in America
November 25, 2025
On the heels of their visit to our Brewton Center of Excellence, CEO Chuck Ruggiero had the pleasure of joining Alex Caprariello for a live interview on NewsNation’s Morning in America.
November 17, 2025
Last week, Senior NewsNation correspondent Brian Entin visited our Brewton Center of Excellence to document how Provalus is advancing high-tech career opportunities in rural America. The visit focused on the career pathways available to local talent and the measurable economic impact created through our work in Brewton.
November 11, 2025
In recognition of Veterans Day, Provalus President Mike Keogh was featured in Newsweek with an op-ed titled “ Veterans Are an Untapped Workforce Essential to America’s Future. ” In the piece, Keogh underscores the vital role veterans play in strengthening America’s workforce. He highlights the leadership, resilience, and mission-driven mindset that service members bring to every role, and how organizations can unlock their potential by creating environments that foster success. At Provalus, we witness this impact every day. Veterans are an integral part of our mission to create technology careers in rural America. Their skills and values elevate our teams, enhance performance, and strengthen the communities we call home. We are honored to celebrate their continued contributions, not only to our company but to the future of America’s workforce. Read the full article here .
How hiring veterans makes CX and service desk teams stronger, two veterans teamwork
November 11, 2025
Veteran‑forward hiring improves customer experience and service desk outcomes. Veterans bring calm under pressure and a strong SOP mindset, supporting better FCR
November 5, 2025
Today the Arkansas Economic Development Commission announced the expansion of Provalus into Harrison, Arkansas. Continuing our commitment to open doors for technology careers in rural communities, Provalus expects to create up to 150 new jobs in Boone County over the next five years. “Every Provalus site reflects our belief that great careers and great communities can grow together. Harrison, Arkansas, is no exception,” said Provalus’ President Mike Keogh. “By creating high-value technology careers in Boone County, we’re giving individuals the chance to build their futures without having to leave their hometowns. It’s about investing in people and helping small towns thrive again, and we’re honored to continue building that momentum here in Arkansas." Read the official release from the State of Arkansas here . For comments from local partners, click here .
October 31, 2025
We were honored to welcome FOX Business Network correspondent Kelly Saberi to our Center of Excellence in Brewton, Alabama.
October 23, 2025
Today the Missouri Department of Economic Development announced the expansion of Provalus into West Plains, Missouri, expecting to create up to 200 new jobs in Howell County.
Provalus employees working in Center of Excellence in rural Tahlequah, Oklahoma
October 22, 2025
We’re proud to share that Provalus has been featured in The Wall Street Journal in an article titled “These Jobs Often Go Overseas. One Company Is Bringing Them to Rural America.”
October 13, 2025
Good customer service is simple to describe and hard to deliver. The teams that do it best share one trait: they stay together.
April 15, 2025
As fraud threats grew more sophisticated, a leading U.S. credit union found their Fraud Operations teams falling behind. Performance lagged with no scalable staffing approach, and turnover plagued its remote workforce.
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