Bringing Opportunity to Rural America | The Story of Will
June 24, 2022

Continuing the series of conversations with our employees about their experience here and why they enjoy coming to work everyday.


A: How long have you been with Provalus?
W: I started in 2019 as General Manager at Provalus. This focused solely on operations at Provalus. About a year ago I was promoted to Vice President of Facilities + Operations at Optomi Professional Services, which is my current role. 


A: How did you come to work at Provalus?
W: I came out of economic development. I was an executive director for a 5 county Economic Development Alliance here in our rural area. I was contacted by Chuck Ruggiero (now the CEO of OPS) about bringing a couple hundred I.T. jobs to our area. I thought it was a joke at first and I hung up on him! It just didn’t seem real. After working on the project for over a year and half, I was approached to join Provalus and I jumped at the chance.


A: How long have you lived in Brewton?
W: I grew up in Dallas and met my wife, Molly at Auburn University. She is from Brewton so I fell in love with this community. I always told her when we have children, we are going to go to Brewton and raise our family there. Thats exactly what we did 23 years ago.


A: What do you enjoy about working at Provalus?
W: 
One of my biggest joys is just having impact. Taking empty buildings or green fields and turning them into jobs and knowing people are taking money home to their families. We are on a mission to impact rural communities and that’s my life. I chose to raise my family in a rural community and I’ve been fighting for rural life and I want other people to have that same opportunity.


A: What has been the biggest impact Provalus has had on the community?
W: 
It’s the physical presence and the people in these communities. We purposely locate our facilities in the heart of the downtown area. Rural areas have struggled with their downtown. I can say that from experience, for many years, I could ride through downtown and nothing’s happening. I mean, it’s still beautiful. They’re nice, historic buildings, but nobody’s in them. And now when I pull up to this 55,000 square foot facility, we’ve not only changed the landscape of downtown, but we have activity.


A: Fun fact about yourself?
W: 
I play Atticus Finch in the To Kill a Mockingbird play that Monroeville puts on ever year. Monroeville is the home of Harper Lee who wrote To Kill a Mockingbird. It’s all local talent and it has been a tremendous experience. As you get older, you learn how much you grow when you get outside of your comfort zone.

NewsNation Morning in America
November 25, 2025
On the heels of their visit to our Brewton Center of Excellence, CEO Chuck Ruggiero had the pleasure of joining Alex Caprariello for a live interview on NewsNation’s Morning in America.
November 17, 2025
Last week, Senior NewsNation correspondent Brian Entin visited our Brewton Center of Excellence to document how Provalus is advancing high-tech career opportunities in rural America. The visit focused on the career pathways available to local talent and the measurable economic impact created through our work in Brewton.
November 11, 2025
In recognition of Veterans Day, Provalus President Mike Keogh was featured in Newsweek with an op-ed titled “ Veterans Are an Untapped Workforce Essential to America’s Future. ” In the piece, Keogh underscores the vital role veterans play in strengthening America’s workforce. He highlights the leadership, resilience, and mission-driven mindset that service members bring to every role, and how organizations can unlock their potential by creating environments that foster success. At Provalus, we witness this impact every day. Veterans are an integral part of our mission to create technology careers in rural America. Their skills and values elevate our teams, enhance performance, and strengthen the communities we call home. We are honored to celebrate their continued contributions, not only to our company but to the future of America’s workforce. Read the full article here .
How hiring veterans makes CX and service desk teams stronger, two veterans teamwork
November 11, 2025
Veteran‑forward hiring improves customer experience and service desk outcomes. Veterans bring calm under pressure and a strong SOP mindset, supporting better FCR
November 5, 2025
Today the Arkansas Economic Development Commission announced the expansion of Provalus into Harrison, Arkansas. Continuing our commitment to open doors for technology careers in rural communities, Provalus expects to create up to 150 new jobs in Boone County over the next five years. “Every Provalus site reflects our belief that great careers and great communities can grow together. Harrison, Arkansas, is no exception,” said Provalus’ President Mike Keogh. “By creating high-value technology careers in Boone County, we’re giving individuals the chance to build their futures without having to leave their hometowns. It’s about investing in people and helping small towns thrive again, and we’re honored to continue building that momentum here in Arkansas." Read the official release from the State of Arkansas here . For comments from local partners, click here .
October 31, 2025
We were honored to welcome FOX Business Network correspondent Kelly Saberi to our Center of Excellence in Brewton, Alabama.
October 23, 2025
Today the Missouri Department of Economic Development announced the expansion of Provalus into West Plains, Missouri, expecting to create up to 200 new jobs in Howell County.
Provalus employees working in Center of Excellence in rural Tahlequah, Oklahoma
October 22, 2025
We’re proud to share that Provalus has been featured in The Wall Street Journal in an article titled “These Jobs Often Go Overseas. One Company Is Bringing Them to Rural America.”
October 13, 2025
Good customer service is simple to describe and hard to deliver. The teams that do it best share one trait: they stay together.
April 15, 2025
As fraud threats grew more sophisticated, a leading U.S. credit union found their Fraud Operations teams falling behind. Performance lagged with no scalable staffing approach, and turnover plagued its remote workforce.
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