A local Midwest government entity needed a comprehensive understanding of its cybersecurity posture but lacked a framework to measure maturity, identify gaps, and prioritize security investments.
Operating within a legacy Microsoft 365 environment, a retail electric utility company lacked the scalability, security, and centralized administration capabilities to support the organization’s growth objectives.
After spinning off from its former parent company, this major logistics and freight transportation provider needed to stand up its own Service Desk to support its employees.
Celebrating Our 10th Consecutive Year on the Inc. 5000
Provalus President: AI Is Raising the Value of Human Judgment Mike Keogh , President of Provalus, recently sat down with Newsweek to discuss AI and how it's impacting our business. From productivity boosts in fraud detection to why human judgment still matters in sensitive interactions, this conversation offers a look into how we're putting AI to work for our clients and our teams. Provalus is a U.S.-based outsourcing and technology company that provides corporate IT, customer support, and business process services from rural American communities. Keogh states that the AI-assisted fraud operation has increased average analyst productivity by more than 50 percent and shortened the time between an alert and the conclusion of an investigation. “A bad algorithm is going to make the same bad decision over and over and over again,” Keogh told Newsweek. Read the full conversation with Newsweek AI editor Adam Mills here.
A national wealth management and financial planning firm serving military families sought to scale their banking contact center capacity before deploying the Jack Henry Banno platform to their client base.
A large U.S.-based infrastructure provider delivering high-speed, reliable fiber internet in 2M+ locations across 20 states faced sustained, multi-state outages that required daily coordinated incident response.
Your engineer loses access to a deployment pipeline on a Friday afternoon and calls support. If ticket volume on your account has been low, the agent who picks up won't be deeply familiar with it, and their attention is split across other clients too.
We’re proud to share that Provalus has been featured in The Wall Street Journal in an article titled “These Jobs Often Go Overseas. One Company Is Bringing Them to Rural America.”
Provalus President: AI Is Raising the Value of Human Judgment Mike Keogh , President of Provalus, recently sat down with Newsweek to discuss AI and how it's impacting our business. From productivity boosts in fraud detection to why human judgment still matters in sensitive interactions, this conversation offers a look into how we're putting AI to work for our clients and our teams. Provalus is a U.S.-based outsourcing and technology company that provides corporate IT, customer support, and business process services from rural American communities. Keogh states that the AI-assisted fraud operation has increased average analyst productivity by more than 50 percent and shortened the time between an alert and the conclusion of an investigation. “A bad algorithm is going to make the same bad decision over and over and over again,” Keogh told Newsweek. Read the full conversation with Newsweek AI editor Adam Mills here.
Mike Keogh, President of Provalus, was recently featured in Newsweek with an op-ed titled “Here’s How One Woman Is Creating History in a Small Texas Town.”
On the heels of their visit to our Brewton Center of Excellence, CEO Chuck Ruggiero had the pleasure of joining Alex Caprariello for a live interview on NewsNation’s Morning in America.
Last week, Senior NewsNation correspondent Brian Entin visited our Brewton Center of Excellence to document how Provalus is advancing high-tech career opportunities in rural America. The visit focused on the career pathways available to local talent and the measurable economic impact created through our work in Brewton.
